If you receive a damaged order, please contact us immediately via Whatsapp. Including the order number and photos of the damage so we can process your claim and offer you a solution, which can be a replacement or a refund.

Yes, you can return a product you don't like as long as it is in its original, unused condition. Be sure to initiate the return process within the period allowed by Amazon.

In general, shipping costs for returns are borne by the customer, unless the product arrives defective or incorrect. In these cases, we cover the return shipping costs.

If you have not received your refund after a reasonable period of time, please contact our customer service by Whatsapp.

Please provide your order number and return details so that we can investigate the problem and resolve it.